Frequently Asked Questions
Everything you need to know about our premium electronics and services.
What is the standard shipping timeframe for my order?
Most orders are processed within 24 hours. Standard shipping typically takes 3-5 business days, while expedited options are available at checkout for faster delivery.
Do your electronic products come with a warranty?
Yes, all Lorex electronics include a standard 12-month manufacturer warranty that covers hardware defects and technical malfunctions under normal use.
What is your return policy for opened items?
We offer a 30-day return window. Items must be returned in their original packaging with all accessories included; a small restocking fee may apply to opened electronics.
How can I track the status of my shipment?
Once your order ships, you will receive an email containing a tracking number and a link to our carrier's portal to monitor your package in real-time.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment plans through our financing partners.
Are your products compatible with international power standards?
Most of our devices support 110V-240V, but we recommend checking the specific product specifications page to ensure compatibility with your local voltage and plug type.